Refund Policy
Last updated: 19 September 2026
1. Scope
This policy applies to payments made to Playden Studio for custom creative and digital services, including graphic design, branding and website-related work. Because these services are created for individual client requirements, refunds are handled differently from returns of physical goods.
2. Before work begins
If you paid for a service and request cancellation before Playden Studio has started the agreed work, contact us as soon as possible. A refund may be issued after deducting any non-recoverable payment-processing charges or third-party costs that were clearly incurred for your order.
3. After work has started
Once work has begun, any refund request will be reviewed based on the work already completed, agreed project scope and costs already incurred. Where a partial refund is approved, Playden Studio may retain the portion reasonably attributable to completed work and committed third-party costs.
4. Completed or approved custom work
Payments for custom digital work that has been completed, delivered and accepted or approved by the client are generally non-refundable, except where required by applicable law or where Playden Studio agrees that the service was not delivered as agreed.
5. Revisions and service issues
If delivered work does not match the agreed scope, please contact us first. Where appropriate, we will try to resolve the issue through corrections or revisions within the agreed scope before considering a refund.
6. Duplicate or incorrect payments
If you believe you were charged twice or an incorrect amount was processed, contact us promptly with the payment reference and relevant details. Verified duplicate or erroneous payments will be corrected or refunded as appropriate.
7. Refund method and timing
Approved refunds will normally be returned through the original payment method where possible. We aim to initiate an approved refund within 7 business days. Your bank or payment provider may require additional time before the funds appear in your account.
8. How to request a refund
Email info@playdenstudio.com with your name, order or payment reference, service purchased, reason for the request and any relevant supporting information. We may request additional details to verify the payment and review the request.
Email info@playdenstudio.com or contact Playden Studio through the website.